Refund policy

Return Policy:-

We accept return of products if ?

•  If items is defective or damage
•  If items is not exactly that’s order
•  If you received the wrong product

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, proof of purchase is required. The item must be in the same condition that you received it and in its original packaging. 

To start a return, you can contact us at info@silvexjewelry.com. Please note that returns will need to be sent to the following address:

950 w warm spring rd

suite 104 Henderson Nevada 89011

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@silvexjewelry.com. 

Damages and issues
Returns in case of damaged goods are complimentary. Please contact info@silvexjewelry.com to request a return and to be sent the return shipping label. 

Exchanges
Exchanges are only permitted if the item sent was incorrect, and the correct item will be sent after. Returns in case of wrong product are complimentary. Please contact Info@silvexjewelry.com to request a return and to be sent the return shipping label. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at info@silvexjewelry.com.